Privacy Policy

HR Structures Australia Pty Ltd (ABN: 22659371061) and associated entities of Unit A/ 13 Pikkat Drive, Braemar NSW, Australia (“HR Structures”) is committed to upholding the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012. We recognise the importance of privacy and community awareness regarding the collection, use, disclosure and security of personal information which we may collect during the course of our functions. This Privacy Policy sets out how we manage your personal information and protect your privacy.

What information we collect and hold

HR Structures provides design, distribution, and construction services across Australia. We will only collect personal information that is necessary for us to provide these services. The type of information we may collect, and hold varies depending on the purpose for which it is collected and includes contact information (e.g. full name, address, email address, phone number/s, etc).

How we collect and keep safe your personal information

How we collect and store personal information varies depending on the purpose for which it is collected but may include the collecting of copies of your:

written correspondence with us; or
request for assistance and/or other associated documents and information that you may provide to us in relation to this request; or
queries or complaints; or
information provided for competitions/promotions/offers we conduct.

We may keep copies of the above documents (in physical or electronic form at our discretion) as is necessary to provide our services. All personal information is securely stored by us, or an authorised external service provider and only authorised people will have access to the above documents and information.

Why we collect and hold personal information

HR Structures owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. HR Structures may share this information with its business partners for the specific purpose of a promotion or service offering.

We are committed to maintaining your privacy and we will only use your personal information for a permitted purpose for which we have collected the information.

How we may share your information

If necessary to provide our services, we may need to disclose your personal information to external service providers (such as information technology service providers, legal service providers, mailing houses etc.). These external service providers are strictly prohibited from using your personal information for any purpose other than the purpose for which you have given us your personal information. Otherwise, we will only share your personal information in accordance with your express consent and instructions, as provided through the exclusions set out in the Australian Privacy Principles. We do not supply our database information to other marketing organisations not acting on our behalf.

i: Enquiries/contact form

If you contact us by e-mail or via our contact form, your enquiry including all personal data (name, enquiry, contact address) will be stored and processed by us for the purpose of processing your enquiry. We will only pass on this data to third parties without your consent if this is necessary to fulfil your request. Your personal data will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for which it was stored ceases to apply (e.g. after your request has been processed).

ii: Use of the Building Configurator

On our website, you can use our building configuration tool. To be able to send you a corresponding quotation, we will process the contact details provided by you in the configuration tool. The processing of personal data is carried out in connection with the execution of pre-contractual measures for your request. To implement the configuration tool, we have integrated a service provider that processes the data on our behalf. This service provider is contractually bound to comply with data protection requirements. The data is processed within the EEA. (European Environment Agency).

iii: Customer Service Manager

We use Hubspot CRM on this website. The provider is Hubspot Inc., 20 Hunter St, Level 7, Sydney NSW 2000 (hereinafter Hubspot CRM). Hubspot CRM enables us, among other things, to manage existing and potential customers and customer contacts. With the help of Hubspot CRM, we can capture, sort, and analyse customer interactions via email, social media, or phone across different channels. The personal data collected in this way can be evaluated and used for communication with the potential customer or for marketing measures (e.g. newsletter mailings). With Hubspot CRM, we are further able to record and analyse the user behaviour of our contacts on our website. For details, see Hubspot’s privacy policy: https://legal.hubspot.com/privacy-policy.

How you can access and seek correction of your personal information

You have the right to access your personal information, subject to some exceptions allowed by law. If you would like to access or seek correction of your personal information, please contact our Privacy Officer at the contact details below. For security reasons you will be asked to put your request in writing.

To enable us to verify your request, we require you to advise the following:

your full name;
address;
contact phone number; and
the relevant department or service (if known) that your request relates to.

There is no application fee for making a request to access your personal information. While we do not normally charge for providing individuals with access to their personal information, we reserve the right to charge you for our reasonable costs in complying with a request for access. These costs will not be excessive.

How you can complain about a breach of the Australian Privacy Principles

We are committed to protecting your privacy and upholding the Australian Privacy Principles. If you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer with your concerns at the contact details below. We take all complaints very seriously and we will endeavour to respond to your complaint and address your concerns as soon as reasonably practicable.

How you can contact our Privacy Officer

We welcome and appreciate your feedback or comments in relation to our Privacy Policy and the collection of personal information. If you have any questions in relation to privacy, please contact our Privacy Officer during business hours Monday to Friday:

Postal address: Unit A/ 13 Pikkat Drive, Braemar NSW 2575

Email: support-au@hr-structures.com

Phone: 1800 505 144

Supplementary Information – Internet and Email Privacy

The information below supplements the above Privacy Policy and relates to your use of this website. We do not collect any personal information on visitors to our website unless they elect to subscribe to our newsletter. We do collect non-personal information that allows us to log information about visitors to our website for statistical purposes, such as:

the number of unique sessions as identified by server address and top-level domain name (e.g. .com, .gov, .org, etc.);
the number of page hits;
the pages accessed or downloaded by session;
the type of browser being used;
the length of time spent on the site and on particular pages;
the device being used (e.g. desktop or mobile); and
the type of mobile device being used (e.g. iPhone 6).

In addition:

we may have implemented and use Display Advertising;
we may use remarketing with Facebook and Google Analytics to advertise online;
third-party vendors, including Google, Facebook, and similar technologies to collect or receive information from website that may show our ads on sites across the Internet;
we and third-party vendors, including Facebook and Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone’s past visits to our website; and
users can opt out by utilising Google’s Opt-Out Browser Add On and/or Ads Preferences Manager.

Links to other web sites

HR Structures website may contain links to other websites. HR Structures neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-HR Structures websites.

How to opt out of correspondence

Based on the information a user has provided, HR Structures may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

User analysis – Google Analytics

We use Google Analytics to analyse the usage of our website and to allow us to improve it on a regular basis. The integration is carried out with the Google Tag Manager. We can use the statistics gained to improve our service and to make it more interesting for you as a user.

Google Analytics is a web analysis service from Google Inc. (“Google”). Google Analytics uses cookies that are stored on your computer and that allow analysis of your use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server and stored there. Google will use this information to evaluate your use of the website on behalf of the operator of this website to compile reports on website activities and to provide other services related to website and internet use to the website operator.

Social media plug-ins and online presences

In accordance with our legitimate interests, we operate social media pages that can be accessed via a link on our website. If you do not use these links, no personal data is transferred by us to the social media platforms. The processing of personal data is based on a joint responsibility between us and the respective platform operator.

Are “Cookies” used on the website?

“Cookies” are small pieces of information that are placed on a web user’s hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the HR Structures site if you do so.

27.03.2023